Guest info

Before you leave, the answers

How to book, when to arrive, what’s included and what’s extra. If something’s missing, just ask: we’ll answer.

Booking

How do I book?
Choose the home and press “Book now”: its page opens on our booking system (Italian Way), with dates and guests already filled in. There you’ll see the price for your dates and pay online, to Sweet Holidays La Caletta S.R.L.S.
If you’d rather talk to a person, press “Book on WhatsApp”: the message with the home, dates and guests is already written.
What is the CIN code I see on the property pages?
It is the Codice Identificativo Nazionale, Italy’s national identification code: every home rented to tourists must have one and show it in its listings. You’ll find it on every home’s page, under the main details.
Can I cancel my booking?
It depends on the rate you choose when you book. The rates in our homes:
Non-Refundable Rate: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
Free cancellation until 30 days: You may cancel free of charge until 30 days before arrival. You will be charged the total price of the reservation if you cancel within 30 days before arrival. The total price of the reservation will be charged within 30 days before arrival.

Is the price I see the final one?
No: it’s the “from” price, per night, without dates. The real one depends on when you come and how many of you there are, and the booking system works it out as soon as you choose your dates. The quote includes the stay and the final cleaning; the tourist tax and the security deposit are extra.
Is there a security deposit?
Yes, it’s mandatory and it isn’t included in the price: in our homes it is from €100 to €400. The amount for each home is on its page.
Is the final cleaning included?
It’s paid once per stay and is already in the booking system quote: in our homes it is from €50 to €280.
How much is the tourist tax?
Each town sets its own, so it changes from area to area: in our homes it is €1 per person per day. It isn’t included in the quote.

What time are check-in and check-out?
Each home has its own times. Your home’s times are on its page, under “Check-in, check-out and costs”. If you think you’ll arrive outside those times, message us first.

Are sheets and towels provided?
Yes: in our homes bed linen and towels are included in the price.
Can I bring my pet?
It depends on the home. In the list of homes choose the “Pets allowed” filter, and on the home’s page check whether a request or an extra cost is needed.

Can’t find the answer? Just ask.

Arrivals, keys, cots, how to reach us: message us and we’ll get back to you.