Privacy

This notice explains how the personal data of people who visit and use www.sweetholidayssardegna.it is processed, in accordance with Regulation (EU) 2016/679 (GDPR) and Italian data protection law.

1. Data controller

Sweet Holidays La Caletta S.R.L.S., VAT no. 01662540911
Registered office: Via Cagliari, 1 · 08029 La Caletta di Siniscola (NU), Italy
Email: sweetholidayslacalettasrls@gmail.com

2. What data we process

• Data you give us: what you write in the site chat or on WhatsApp (for example your name, phone number, dates and number of guests), and what you send us by email.
• Browsing data: IP address, browser and device type, pages visited, times, collected automatically to make the site work and for security.
• Cookies and similar tools: technical ones always; statistics and marketing ones only if you accept them (see the Cookie policy).

3. Why we process them

• Answering your questions and helping you choose and book a home (chat, WhatsApp, email).
• Managing bookings, stays and communication with guests.
• Complying with legal and tax obligations.
• Measuring, in aggregate form, how the site is used and how well our ads work, only with your consent.
• Protecting the site from abuse and unauthorised access.

4. Legal basis

• Pre-contractual measures and contract (Art. 6(1)(b) GDPR): information requests and bookings.
• Legal obligation (Art. 6(1)(c)): tax and public security requirements linked to stays.
• Consent (Art. 6(1)(a)): statistics and marketing cookies; you can withdraw it at any time.
• Legitimate interest (Art. 6(1)(f)): site security and service improvement.

5. How and where

Data is processed electronically, by the Controller and by providers of technical services (hosting, email, booking system) appointed as data processors. When a provider processes data outside the European Economic Area, the transfer takes place with the safeguards provided for by Articles 44-49 of the GDPR.

6. How long

• Conversations with the site assistant (the chat): 90 days, when saving is switched on.
• Information requests (WhatsApp, email): up to 12 months from the last contact, if they don’t become a booking.
• Booking and tax data: up to 10 years, as required by law.
• Statistics and marketing cookie data: for the period stated in the Cookie policy, or until you withdraw your consent.

7. Who can see them

• The Controller’s authorised staff (bookings, guest welcome, administration).
• Providers of technical and management services, appointed as data processors; the up-to-date list is available by writing to the Controller.
• Public authorities, where required by law.

8. Third-party services

• Booking and payment: these take place on the Italian Way booking system (Italianway S.p.A.), which the “Book now” button takes you to. Its own privacy notice applies there too.
• WhatsApp (WhatsApp Ireland Limited, Meta group): if you message us there, the message goes through its services.
• Site assistant (the chat): the messages you write are used to answer you; to generate the answers the service relies on an artificial intelligence provider (Anthropic). Conversations may be stored on our server for 90 days. Please do not write in the chat any data that is not needed (documents, payment details).
• Google Analytics 4 (Google Ireland Limited) and Meta Pixel (Meta Platforms Ireland Limited): only if you accept statistics and marketing cookies.
• Google Maps (Google Ireland Limited): the map on the property pages loads only if you accept cookies or press “Show the map”; Google then receives your IP address and may use its own cookies, as described in its privacy notice. The other maps on the site are drawn by us and the fonts are hosted on our own server: without the Google map, opening the pages does not contact Google Maps or Google Fonts.

9. Your rights

You can ask to access your data, correct it, delete it, restrict its processing, object to it, receive it in a portable format (Articles 15-22 GDPR) and withdraw the consent you have given at any time. Just write to sweetholidayslacalettasrls@gmail.com: we reply within 30 days. You can also lodge a complaint with the Italian Data Protection Authority, the Garante per la protezione dei dati personali (www.garanteprivacy.it).

10. Security

We take appropriate technical and organisational measures to protect data from unauthorised access, loss or disclosure. The site uses an encrypted connection (HTTPS).

11. Reviews and images

The reviews in the “What people say” section were written by guests and owners who trusted us, and are quoted word for word, in the original Italian, with their name or just their initials. To respect their privacy, the photos next to the reviews do not show the people who wrote them: they are illustrative images created with artificial intelligence.

12. Changes

This notice may change: the up-to-date version is always on this page, with the date at the top.